Employee Engagment

Improve employee engagement by learning what leads to increased performance and intervene when necessary.

Precision intervention

Limit the cost of interventions to only poor performers to keep your top talent on the phone while targeting smaller agent populations with the training they need to excel. Savings can be up to 80% - 90% of what the typical intervention spend is.

Leveraging technology

By analyzing customer emotions and behaviors on a call, agents can arm themselves with valuable insight into which customers are most likely to have positive responses on a second call.

Training effectiveness

By tracking agent performance across groups, supervisors can identify areas for improvement from onboarding to continuing education.

Agent insights case study

Discover the results predictive voice analytics has had on agent performance.
Download the Case Study Now

Harness the essence of the human voice

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"29.88% increase in gross collections"


"RankMiner’s agent insight models have increased our QA productivity by over 50%."


"19% increase in cross selling"

Telenor Mobil