Improve employee engagement by learning what leads to increased performance and intervene when necessary.
Limit the cost of interventions to only poor performers to keep your top talent on the phone while targeting smaller agent populations with the training they need to excel. Savings can be up to 80% - 90% of what the typical intervention spend is.
By analyzing customer emotions and behaviors on a call, agents can arm themselves with valuable insight into which customers are most likely to have positive responses on a second call.
By tracking agent performance across groups, supervisors can identify areas for improvement from onboarding to continuing education.
Experience the power of RankMiner yourself.
"29.88% increase in gross collections"
"RankMiner’s agent insight models have increased our QA productivity by over 50%."
"19% increase in cross selling"