Improve Agent Retention & Productivity

BPO Call centers have an enormous challenge: maintaining a competitive edge while providing quality service, often with razor-thin margins in a variety of sectors. RankMiner’s predictive voice analytics software helps you improve agent retention.

Improve customer loyalty

Regardless of your call center client, you track targeted conversion metrics. It may be for increased sales, reduced costs, or increased sign-ups to a program or course.

RankMiner gives you the ability to better meet your KPIs and waste less time on unproductive prospects by applying our patented technology to all of your phone conversations.

Proactively spot trends

RankMiner’s predictive voice analytics automates the quality assessment of agent performance. You’ll be able to establish agent performance trends across all of your clients immediately rather than relying on traditional quality assurance methods of random selection.

Save time and improve agent performance by proactively identifying which agents need additional training.

Augment emotional intelligence

Agents have a wide range of Emotional Intelligence (“EQ”) levels. Some agents will naturally be more understanding and empathetic than others.

RankMiner's predictive analytics delivers the insight your supervisors and coaches need to provide improved agent onboarding and to intervene with appropriate training when necessary.

Spot excess in your calls

Both you and your customers want calls to flow quickly and efficiently, to achieve a purpose. While there will always be some silence in a call, if an agent’s calls frequently contain long silences there may be a problem.

RankMiner’s predictive analytics software analyzes all calls and can spot when agents may use silence to hide a knowledge gap or take an unofficial break.

Measuring & improving customer profitability

Artificial intelligence for call centers

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Harness the essence of the human voice

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Experience the power of RankMiner yourself.

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"29.88% increase in gross collections"

RPM

"RankMiner’s agent insight models have increased our QA productivity by over 50%."

DCI

"19% increase in cross selling"

Telenor Mobil