Revealing speaker intent to predict their actions

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What we do

RankMiner analyzes a person's voice, not the words used, but how they are spoken to reveal speaker intent and predict what that caller is likely to do.

Clients use RankMiner to reduce the costs of employee turnover and increase revenues through cross-sales and collections.

The RankMiner Difference

Analyze

Analyze every call automatically.

Predict

Predict business outcomes to increase ROI.

Prescribe

Prescribe optimal actions for your management team.

The future of call center analytics

Machine Learning, emotional voice analytics and predictive modeling are converging to revolutionize how call centers enable their agents and interact with customers.

Analyzing voice from each call will enable call center agents to perform more effectively as well as give  supervisors additional insights to better support their teams.

How it works

Phone Call
Is Placed

383
Features extracted

Behavioral
Prediction Made

Value
Is Realized

"29.88% increase in gross collections"

RPM

"RankMiner’s agent insight models have increased our QA productivity by over 50%."

DCI

"19% increase in cross selling"

Telenor Mobil

Harness the essence of the human voice

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Experience the power of RankMiner yourself.

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