Strategies for a High Performing Call Center

  • Creating a team of A-Player phone agents
  • Improving your overall strategy and QA processes
  • Equipping your team with the right technology

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See how RankMiner Predictive Analytics are helping contact centers work smarter.

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"29.88% increase in gross collections"

RPM

"RankMiner’s agent insight models have increased our QA productivity by over 50%."

DCI

"19% increase in cross selling"

Telenor Mobil