Agent Insights

RankMiner’s Predictive Analytics platform for Collections is the only solution capable of predicting debtor and agent behavior.

Automate Quality Monitoring

It’s time to welcome in the era of superior agent insight by analyzing 100% of your call center call volume. By analyzing all calls that enter or leave your call center you can predict future outcomes and prescribe the best next actions for each one of your agents.

Create a Clear Picture of Agent Performance

Analyze every single call and obtain objective feedback. By analyzing agent voice characteristics, our predictive models will identify the soft skills that make a difference in your business so you can quickly pinpoint struggling agents.

Match Phone Agents to Calls

Pair your high-value customers or prospects to your most successful agents. By automatically directing follow up calls. You’ll improve agent engagement, increase customer satisfaction and enhance business performance.

Call Center Analytics Specific to You

Tracking standard measures is easy — what about the valuable information within the call itself? By automatically focusing on what matters most to your organization, our artificial intelligence analyzes the unstructured data within the call and converts it into valuable insight for your business.

See How Voice Analytics Increased Debt Collection
by 36.7%

Download the Case Study Now

Untap the nuance in the human voice

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Experience the power of Rankminer yourself.

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"29.88% increase in gross collections"

RPM

"RankMiner’s agent insight models have increased our QA productivity by over 50%."

DCI

"19% increase in cross selling"

Telenor Mobil